978bet FAQ — All Questions
All Answers in One Place

Yes, you must be at least 18 years old to open an account at 978bet. This is part of our responsible gaming policy. You may be asked to provide your national ID or passport details for age verification.

No. Under 978bet's policy, each individual is allowed only one account. Attempting to create multiple accounts may result in all accounts being closed and any funds held being forfeited.

On the login page, click "Forgot Password?" and a OTP or reset link will be sent to your registered mobile number or email. Use it to set a new password. The whole process takes just a few minutes.

Account verification typically requires the following information:

• Copy of National ID or Passport
• Recent selfie
• Utility bill or bank statement as proof of address (if required)

Once verification is complete, your withdrawal limit increases and your account is fully secured.

After logging in, you can update your mobile number, email, and address from Profile Settings. To change your name or date of birth, you will need to contact the support team and complete identity verification.

If your 978bet account has been closed or temporarily suspended, please contact our support team. Accounts are typically suspended for security reasons or suspected rule violations. The support team will review the situation and work to resolve it promptly.

To permanently close your account, send a request to our live support or via email. Make sure to withdraw any remaining balance before closing. A self-exclusion option is also available as part of our responsible gaming commitment.

978bet supports the most popular payment methods in Bangladesh, including:

• Mobile Banking — Fastest and easiest
• Nagad — Instant deposit
• Rocket (DBBL)
• Bank Transfer
• Crypto (Bitcoin, USDT)

The minimum deposit at 978bet depends on your chosen payment method. With Mobile Banking or Nagad, you can deposit from as little as BDT 200. Minimum amounts for bank transfers may differ. Check the deposit page for full details.

Deposits are usually credited instantly. However, network issues may occasionally cause a delay of 5–15 minutes. If your balance has not updated within 30 minutes, take a screenshot of the transaction and contact our Live Support.

The minimum withdrawal is generally BDT 500. Withdrawals to Mobile Banking or Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Account verification (KYC) must be completed before your first withdrawal.

978bet generally does not charge any additional fees on deposits or withdrawals. However, your payment provider (such as Mobile Banking or Nagad) may apply their own transaction fees. Network fees apply for crypto transfers.

A withdrawal may be rejected due to incomplete account verification, unmet bonus wagering requirements, or incorrect payment details. Contact our support team and they will explain the reason and help you resolve it.

Yes, you can use multiple payment methods for deposits. However, withdrawals are generally processed via the same method used for the deposit. This policy is in place for security purposes.

Withdrawal limits depend on your account verification level and VIP tier. Standard accounts have a set daily maximum limit. Verified VIP accounts enjoy significantly higher limits.

Yes, 978bet offers an attractive welcome bonus for new members. A bonus is available on your first deposit, though the exact amount and terms may change from time to time. Check the Promotions page for the latest offer.

Yes, every bonus comes with a wagering requirement, meaning you must place a specified amount in bets before withdrawing the bonus funds. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 10,000. Terms vary by bonus, so read the details on the offer page.

Free spin bonuses are usually awarded when you deposit on selected slots games or as part of a promotional offer. After logging in, check the Bonuses section of your account dashboard to see if any free spin offers are currently available.

978bet offers weekly or monthly reload bonuses for regular members. Extra bonuses are also available on special occasions and festivals. VIP members receive even more generous and exclusive reload offers.

Cashback offers return a set percentage of your net losses within a given period. For example, a 10% weekly cashback means 10% of your total losses for that week will be credited back to your account. Cashback is generally paid out every Monday.

Yes, 978bet's referral program rewards both you and your friend when you refer someone. You will find a unique referral link in your account. When someone registers and deposits using that link, the referral bonus will be credited to your account.

Bonus validity typically ranges from 7 to 30 days depending on the bonus type. If the wagering requirement is not met within the given timeframe, the bonus will be automatically forfeited. Make sure to read the terms carefully as soon as you receive a bonus.

Yes, all games at 978bet are mobile-optimized. On any Android or iOS smartphone, you can enjoy the full Live Casino experience directly in your browser. With a good internet connection, live streaming runs completely smooth.

Minimum bet amounts vary by game type. Most slots let you bet from as little as BDT 10. Live Casino tables generally have a minimum of BDT 50–BDT 100. Sports Betting can also be started with small amounts.

Absolutely! 978bet offers in-play and live betting. You can place bets while a match is in progress with real-time odds. For cricket, football, and major tournaments, you get ball-by-ball or minute-by-minute updated odds.

No, a lost internet connection will not cancel bets that have already been placed. Game results are recorded on the server. Once you reconnect, you will see the updated outcome, and any winnings will be credited to your account automatically.

Yes, all games at 978bet use certified RNG (Random Number Generator) technology. Game fairness is regularly audited by independent third-party auditors. Live Casino games are broadcast in real time with live dealers.

After logging in, go to the "Betting History" or "Game History" section of your account dashboard to view a full record of all your bets, including date, game name, stake amount, and result.

Yes, 978bet uses industry-standard SSL encryption to protect all your personal and financial information. Your data is never sold or shared with third parties. Please read our Privacy Policy for full details.

Log in and go to Account Settings > Security to enable two-factor authentication. You can use SMS or an authenticator app such as Google Authenticator. With 2FA enabled, no one can access your account even if they know your password.

If you notice any suspicious activity on your account, change your password immediately and notify our support team. We will temporarily lock the account, investigate the issue, and ensure your funds remain secure.

978bet is a licensed online gaming platform operating under the supervision of an international gaming authority. You can find our license details at the bottom of our website. As a licensed platform, we ensure fair gameplay and the security of your funds.

978bet will never ask for your password or OTP via SMS, email, or phone. Always use the official website only. Do not click on unknown links. If anyone requests your password claiming to be from 978bet, it is a scam — contact our support team immediately.

Yes, 978bet takes responsible gaming very seriously. You can set your own deposit limits, take a temporary break, or opt for permanent self-exclusion. For more details, visit our Responsible Gaming View page.