978bet's Privacy Policy — Keeping your information safe is our responsibility

1. Introduction

Welcome to 978bet. This Privacy Policy explains how 978bet handles your personal information. By using the 978bet website or mobile app, you are considered to have accepted the terms of this Privacy Policy.

978bet is the trusted betting platform for millions of users in Bangladesh. We believe protecting your personal information is not just a legal obligation — it is our ethical responsibility. That is why 978bet maintains the highest standards of data security.

This Privacy Policy applies to all 978bet services — casino, slots, Sports Betting, VIP program, and any promotional activities. We will post a notice on the site and inform registered users of any changes.

2. What information we collect

978bet only collects information that is necessary to provide our services. We never gather data beyond what is needed. Below is a full breakdown of the types of information we collect:

978bet never stores your password, full bank account number, or full card number. Payment information is always kept in encrypted form.

3. How your information is used

978bet uses your information solely for the purposes listed below. We never use your data for unauthorized or unrelated purposes:

• For account creation, management, and verification
• To process deposits, withdrawals, and other financial transactions
• To provide customer support and assist with issue resolution
• To prevent fraud, money laundering, and other illegal activities
• To implement responsible gaming policies and prevent addiction
• To keep you informed about new bonuses, promotions, and offers (with your consent)
• To support platform security and technical improvements
• To meet legal and regulatory requirements
• To personalize your gaming experience and improve our service quality

4. Who your information is shared with

978bet does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances, which are clearly outlined below:

• Payment Processor: Only the information necessary to complete transactions is shared with payment gateways such as Mobile Banking, Nagad, and Rocket.
• Game Provider: Minimal data is shared with licensed game providers to deliver your gaming experience.
• Law Enforcement Agencies: Information may be provided in response to a valid legal order from a court or government authority.
• Licensing Authority: Audits and reviews by the regulatory body overseeing 978bet's gaming license.
• Technology Partners: Provider of cybersecurity and fraud prevention services.

5. Data security measures

978bet uses industry-leading technology to keep your data secure. Our security infrastructure is continuously updated and reviewed to maintain maximum protection against cyber threats.

• All data transfers are secured with 256-bit SSL/TLS encryption
• Stored data is encrypted with AES-256 encryption
• Two-factor authentication (2FA) is active
• Regular security audits and penetration testing are conducted
• Suspicious logins and unusual activity are detected automatically
• Data centers comply with the international standard ISO 27001
• Regular backups and a disaster recovery plan are in place

6. Cookie policy

978bet uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and analyze site performance.

• Essential Cookies: For login sessions and security purposes. These cannot be disabled.
• Functional Cookies: To save your language, theme, and other preferences.
• Analytics Cookies: Collects site usage statistics to improve our services.
• Marketing Cookies: To show relevant offers — activated only with your consent.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain site features.

7. Your data rights

Every 978bet user has full rights over their own personal information. We respect these rights and are committed to honoring them fully.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under specific conditions.
• Right to Restrict Processing: You can request to restrict the processing of your data under certain circumstances.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You can object to marketing or certain types of data processing.

To exercise any of these rights, contact the 978bet support team. We will respond to your request within 30 days.

8. Protection of minors' data

978bet is strictly prohibited for anyone under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor is using our platform, the account will be closed immediately and all associated data will be deleted.

9. Data retention period

978bet retains your information only for as long as it is necessary or required by legal obligations. Once services end or an account is closed, we delete unnecessary data as promptly as possible.

• Active Account Data: Full duration while the account is active
• Financial Transaction Records: Minimum 5 years after account closure (as required by law)
• KYC Documents: Up to 3 years after account closure
• Cookie and Session Data: Until session ends or up to 1 year
• Customer Service Contact: Up to 2 years after last contact
• Marketing Preferences: Consent withdrawal takes effect immediately

Certain data may be retained beyond the above periods if required for legal obligations or dispute resolution. In such cases, the use of that data will be strictly limited.

10. Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our data protection team. We are always here for you and ready to help resolve any issues.

When contacting us, please include your account username and a brief description of your issue. This helps us resolve your request quickly and effectively.